Support

Questions about TANDA, answered. Still stuck? Write to us.

Tell us your iPhone model, iOS version and what happened. Please don't send the contents of your reminders, medicines or documents unless they help explain the problem. We usually reply within two working days.

My reminder didn't notify me

Check that notifications are allowed: TANDA › Settings shows the current status and opens iOS Settings. Focus modes, Notification Summary and Low Power Mode can delay or group alerts. Reminders without a date wait in Inbox and never notify.

How do medicine reminders work?

In Care › Medicine, add a medicine with times of day or every few hours (you can limit doses to 6 AM–11 PM). Each dose notification has Taken, Snooze 10 min and Skip. A dose with no answer an hour later shows as missed. If you enter how many doses are left, TANDA counts down and tells you when it's time to refill. TANDA gives no medical advice; follow your doctor's or pharmacist's instructions.

How does TANDA know when my vehicle needs a service?

TANDA can't read your odometer: iPhone apps have no access to it. Update the odometer now and then in Care › Vehicles. From your readings TANDA estimates how far you drive each day, and each service is due by distance, by time, or both, whichever comes first. Suggested intervals are starting points; check your owner's manual.

Can TANDA cancel or pay my subscriptions?

No. TANDA reminds you before a renewal, a trial's end or a bill's due date. Cancel or pay with the provider, then tap I Cancelled It or Mark as Paid in TANDA. For bills whose amount changes, enter the amount when you mark it paid and TANDA shows your six-month average.

Why does TANDA ask for Face ID?

Only to show a document number you saved in Care › Documents. Lists, notifications and widgets never show it.

How do I add the widgets?

Touch and hold the Home Screen or Lock Screen, tap Edit or Customize, then add TANDA. Up Next shows what's coming; Next Dose shows your next medicine time. Medicine names stay hidden unless you turn on Show medicine names in TANDA › Settings › Widgets.

Can I move my data to a new iPhone?

Yes. In TANDA › Settings › Your data, tap Export All Data and save the file somewhere you can reach, like iCloud Drive. On the new iPhone, tap Import a TANDA Backup and choose Add to My Data. Restoring an iCloud or computer backup also brings your data along. TANDA does not sync between devices.

What happens when I travel?

Repeating reminders keep their local time, so a daily 9:00 reminder is still 9:00 in a new time zone. One-time reminders keep their original moment.

Can I use Siri?

Yes. Say “Add a reminder in TANDA” or “What's on my mind today in TANDA”, or use the TANDA actions in the Shortcuts app.

How do I delete everything?

TANDA › Settings › Delete All Data, or delete the app. Export a backup first if you might want it back.